What to do when my order is not delivered?

Reasons for Non-Delivery and Suggested Actions

If your order has been dispatched but not delivered, it may be due to one of the following reasons. Here are the steps you can take:

1. Shipment Marked as Delivered

 If your shipment shows as delivered but you haven’t received it, please email our support team within 48 hours of the status update. Our shipping partners require this notification within 72 hours to take action.

2. Shipment Marked as Exception

If the delivery attempt has failed, we can escalate this with our courier partner to arrange a re-attempt. Please contact us for assistance.

3. Shipment Marked as RTO Delivered

Some shipping companies mark RTO (Return to Origin) packets as delivered before actual delivery occurs. We only consider RTO packets as delivered after inspection and addition to our inventory.

4. Shipment is Lost

 If your shipment is pending delivery for more than 10 days, we will escalate the issue with our courier partners to mark it as lost. Once confirmed, we will either issue a refund or reprint and dispatch a new shipment.

If you encounter any issues, don’t hesitate to reach out to our Customer service for assistance!