How i can return my order or product?

If the customer receives an order that is damaged, misprinted, or broken, you can submit a claim request within 7 days of delivery. After this period, you will need to bear the loss.

To file a claim, please email us at kyotoshop.store@gmail.com or Contact us with a proper unboxing video and images of the product showing the defect, along with the original packaging. We will reprint and ship a new product to you customer.

If the customer wishes to exchange or return a product due to ordering the wrong size or for any reason without defects, this will be handled at your expense by placing a new order.

For any returns, you can arrange a reverse pickup within 5 days of delivery. Here's how you can do it - Arrange Reverse Pickup

1. If there were any size discrepancies, the images of the product along with the size measurement should be provided to check with our production team.

2. Kindly notice the customer to unbox the package carefully. If the package was damaged while opening it with the scissor or any other sharp object, refunding will not be possible unless we have the unpacking video and the images of the courier cover.

3. If you have noticed any damage on the package while receiving it from the courier, kindly mention the damage in the remark while signing. This will help us in claiming the refund from the courier service.